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For customer support for orders placed on berkeywaterfiltercanada.com
Please call or leave a message at 905-472-3737.
You can also e-mail mike (at) berkeywaterfiltercanada.com
Please include your order number or purchaser's full name in your email or message.
Please note we are an independent Berkey dealer and are not affiliated with any other Berkey dealers.
If you purchased from another Berkey dealer, please contact the dealer you purchased from for product assistance.


Before contacting please review the below Berkey Product Warranty Information:

All Berkey products (excluding Black Berkey water purification elements) have a six month warranty from the date of purchase.

Black Berkey water purification elements have a two year pro-rated warranty calculated in six month intervals from the date of purchase.


New Millennium Concepts, Ltd. warrants this product to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey™ purification elements have a two-year prorated warranty calculated in six months intervals. New Millennium Concepts, Ltd. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. New Millennium Concepts, Ltd. shall not be responsible for any damage or loss other than for the product purchased. It is the customers responsibility to prevent misuse of the system and to replace parts when, due to the natural course of wear and tear, they must be replaced. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer's plant or authorized service dealer at customer's expense. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.